Customer Support Engineer
Qualification
Diploma in ECE/EEE
Experienced
Fresher’s may apply. & Experienced candidates are welcome.
Roles and Responsibilities
- Research and identify solutions to software and hardware issues
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products. ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Diagnose and troubleshoot technical issues, Ask customers targeted questions to quickly understand the root of the problem
- Prepare accurate and timely reports
- Properly escalate unresolved issues to appropriate internal teams
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting prepare accurate and timely reports, Provide prompt and accurate feedback to customers
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
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